FAQ

We welcome you to the site. These terms and conditions apply to the site and to all its divisions, branches, and affiliate websites that refer to these terms and conditions as a reference When visiting the site, the customer declares his acceptance of the current terms and conditions, and if you do not agree to them, then you should not use this site. The site owners reserve the right to change parts of the terms of use and provisions, amend them, add information to them, or remove them at any time, and the changes will become effective when they are posted on the site without prior notice. Please review the Terms of Use and Conditions regularly for any updates. Your continued use of the website - after posting the changes occurring in these terms and conditions of use - constitutes your full acceptance of those changes.

To visit this site, you must be at least 18 years old or visit the site under the supervision of a parent or legal guardian. We grant you a non-transferable or revocable license to use the website in accordance with the specific terms and conditions. The purpose of this license is to shop for personal items sold on the site. It is prohibited to use for commercial purposes or use in the name of any third party, except as explicitly and transparently permitted by us in advance. Any breach of these terms and conditions will lead to the immediate revocation of the license granted in this paragraph without any prior notice to you.

The content appearing on this website is provided for informational purposes only. The clarifications regarding the products expressed on this site are due to the sellers themselves and we have no interest in them. Comments or opinions on this site are due to the authority that published them and therefore do not reflect Certain services and related features that may be available on the site require registration or subscription. By choosing to register or subscribe to any of these services or related features, you agree to provide accurate and current information about yourself and to update it in a timely manner if there are any changes to it. Each user of the site – alone – bears the responsibility of keeping passwords and other methods of correctly determining the usage account. The entire responsibility falls on the account holder with respect to all activities that occur using his password or account. In addition, you must notify us of any unauthorized use of the wordour views.

In any way, for any loss or damage of any kind, that may result from your failure to comply with or in connection with this section. During the registration process, the customer agrees to receive promotional emails from the site. You can, at a later time, cancel this option and not receive any promotional emails by clicking on the link at the bottom of any promotional email.

All your posts on the site and / or what you provide to us, including – but not limited to questions, criticisms, comments and suggestions (collectively in the word “posts”) become our sole and exclusive property, and in no way belong to you. In addition to the rights that apply to any type of post, and as soon as you share your comments or criticism with us on the site, you also grant us the right to use the name you display that is directly related to this criticism, comment, or any other content. You are not entitled to use a false e-mail address, claim that you are another person, or attempt to mislead us or any third party as to the authenticity and reliability of any of the posts. We may delete or amend any of the posts, but we are not obligated to do so.

Please note that in some cases, an application may not be approved for several reasons. The site owners reserve the right to refuse or cancel any request for any reason at any time. Before we agree to the request, we may ask you to provide additional information or other data to verify something, including – but not limited to, phone number and address.

We are keen to provide the most accurate price information for all users who visit the site. However, errors may appear sometimes, such as cases in which the price of the product is not correctly determined on the site. Hence, we reserve the right to refuse or cancel any order. In the event that the price of the product has not been determined correctly, we have the right, at our sole discretion, to contact you for instructions or cancel your order and inform you of this cancellation. We have the right to reject or cancel any orders, whether confirmed or not, after adding the fees to the credit card.

All intellectual property rights, whether registered or not, on the site, and all content and design information on the site, are our property, including, but not limited to, texts, graphics, programs, images, video, music and sound, their selection and coordination, as well as All software classifications, source codes, and major programs. All the contents of the site are also protected by copyright combined in the form of a single work in accordance with the copyright laws of the Arab Republic of Egypt and international agreements. all rights are save.

In the event of any disputes, disputes or litigation situations arising from the interpretation and implementation of these terms and conditions, they must be settled and finally decided through arbitration by a single arbitrator. The arbitrator must be a person who is legally trained and has experience in the field of information technology and is independent of either party.

You have a period of 3 days from the date you receive any product to file a return request Full refund of your money If the product is damaged, does not work properly, or does not even match the description of the site, you will be refunded in addition to the shipping cost that you paid upon purchase. Quality assurance If you discover that the product is counterfeit, you will be refunded in addition to the shipping cost

mutatalabat eamaliat al’iirjae: ‘iithbat eamaliat alshira’ (rqumu altulab, alfaturat, ‘iilkha). tariqat aistirdad qimat almuntaj alty tunasibuk, w ‘ay maelumat ‘iidafiat mutaratibat ealaa dhlk (rqami ‘iithbat alshakhsiat kamithal fi halat alaistirdad alnaqdia). buraja’ alaitisal bikhidmat aleumla’ khilal 24 saeatan fi halat aistilam muntij talfa/ghir muktamal khilal eamaliat alshahnu. fi hadhih alhalat ytm ‘iirjae jmye almuntajat bial’iidafat ‘iilaa alhadaya almajaniat almurfaqati. ‘iidha lm yatim ‘iirjae kaft almuntajati, sayatimu rafad eamaliat al’iirjae. sanaqum bifahs almuntaj almurad ‘iirjaeuh. ‘iidha aitadah edm wujud ayt ‘adrar natijat ean su’ alaistikhdami, sayatimu aistirdad qimat almuntaj bialtariqat almunasibat lika. sayatimu alradu khilal mdt ‘aqsaha ‘usbue min aistilam alfariq almukhtasi lilmuntij almurtajae. Return process requirements: Proof of purchase (order number, invoice, etc.). How to recover the value of the product that suits you, and any additional information resulting from that (ID number as an example in the case of cashback). Please contact customer service within 24 hours if you receive a damaged / incomplete product during the shipping process. In this case, all products will be returned in addition to the free gifts attached. If not all products are returned, the return will be rejected. We will check the item to be returned. If it appears that there are no damages caused by misuse, the value of the product will be refunded in the appropriate manner for you. A response will be made within a maximum period of one week from the competent team receiving the returned product.

If it is found during the inspection that the product to be returned is free of the reason mentioned in your request, the value will not be refunded and the product will be returned to you.

You can return products to your store name within 3 days from the date they were delivered to you, Note: You can use the return request online or by contacting customer service or e-mail within 3 days only after receiving After 3 days have passed, we will not be able to accept returns. In this case, we recommend that you contact the authority responsible for product warranty if there is a warranty for the product

We will arrange an appointment to receive the product to be returned within a week of submitting the order, and an attempt will be made to receive it from you twice on different days. If we are unable to receive the item within the specified dates, we will cancel the return request.

We will keep you informed via email and SMS about the status of product recall, if there is any question please do not hesitate to contact our customer service or send an email.

Our first task is to provide you with the best online shopping experience, and therefore we have facilitated the shipping and delivery process for you because your comfort is our priority.

Your store name delivers your orders through the company’s fleet, and other delivery companies or individuals may be used at peak times to confirm your service and deliver your orders at a convenient time for you. The delivery method at your store name is the same day or another day according to your geographical area, with the option to choose the right time for you to deliver at any time during the day, week, or even during the month. You can subscribe to have your selected products delivered periodically (daily, weekly or monthly)

The item must be requested at least four hours before the time to be obtained so that the delivery team can provide the item with consideration given at the time of the order (not to be late) and the working hours of your store name in addition to the fact that there are goods that need more than this time for processing and may reach a day or so Several days, depending on the nature of the product In the event of requests

Urgent, please contact customer service and we will do our utmost to assist you. Your signature on the invoice copy will be required to confirm that you have received the products as shown on the invoice. The application will be delivered to the address registered in the order, and the signature of any person present at this address is considered as your receipt of the order. In the event that we reach the registered address and no one is present at this address, please contact customer service to specify another time for delivery. In the event that you are not present at the agreed time for delivery twice, an additional fee will be charged for the delivery after that. There are fees for delivery and fees for payment on receipt to be determined by agreement between the contracting parties.

Your store provides free delivery service for orders with a value exceeding a certain amount, to find out the value, the contracted shipping company and the shipping cost, please contact us via e-mail.

Your store provides free delivery service for orders with a value exceeding a certain amount, to find out the value, the contracted shipping company and the shipping cost, please contact us via e-mail.

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